State Farm® Insurance Agent Kim Sullivan

"I probably could swing a four, only for the fact that I've been with state farm for 30 years. No major accidents, no major payouts on anything up until the last 3 years I had two minor little bump ends. I think one got paid out on and the other, I don't know if it did because there was really no damage to that vehicle. I had those two claims that didn't amount to much of nothing and they were a year or so apart. Well I recently a few months back. I took a trip up north and on the way back my engine threw check engine light. I thought it might have been bad gas so I put a claim out. Took it to a dealership to be checked. Found out that it wasn't bad fuel and it was on me to take care of the damages so I canceled that claim I didn't need the claim. Nothing was ever paid out on it but because of those two claims and one potential claim State farm here in Seneca decided to cancel my insurance. I have life insurance with them. I have homeowner insurance with them. They made a call supposedly the higher ups couldn't do anything for me on this. So after 30 years. Little if any payouts my local state farm is forcing me to change my insurance company and bundle somewhere else. I don't feel like State farm is the same company. It was 30 years ago 20 years ago. And another thing that Will be good when I change companies. Is the ability to actually get in touch with an agent on the weekend. You absolutely cannot speak to anyone on a Saturday or Sunday. You had to do everything through a text message and links and all this BS which is fine. I understand how to do all that but these senior citizens and people that aren't too familiar about that. What do they do on a weekend when they're stranded? Because you cannot talk to a live agent. I like to be able to talk to a human being when I call an insurance company and most of them are 24/7. And I've already got insurance quote from Geico at $75 and from USAA former veteran listed at 95. That's $25 to $45 cheaper than what state farms got me on."

"I have been a State Farm customer for over a year, and while my experience with most employees has been positive, my interaction with Marcia Hardy was extremely disappointing.

Unfortunately, Marcia demonstrated a lack of professionalism, patience, and customer service skills. She appeared to have limited knowledge about the policies and seemed more focused on explaining her point of view rather than listening to my questions or concerns. Whenever I tried to ask for clarification, her response became defensive and the conversation felt unnecessarily difficult. She listens to react not to respond.

Because of the way I was treated during this interaction, I decided to switch my insurance provider within two days. I want to mention that my experience with other State Farm employees here has been completely different...they have always been professional, courteous, and helpful. This feedback is specifically regarding my interaction with Marcia Hardy."

"I called to quote and possibly add a new car to a policy. I spoke with Vanessa she was amazing. She helped me get the coverage I needed and also understand the policy better. So glad that she answered my call this morning."

"Claim was handled to my satisfaction, timely and professionally. Agent was very knowledgeable and efficient."

"Over the past few years since I've moved to SC, Heather Teasley from Kim Sullivan State Farm Insurance has been consistently efficient, professional, and courteous. I have added and removed several vehicles, trailers, and a boat to our multi policy account all without a hitch. Her support has been explementary and I would whole heartedly recommend their agency."

"Very quick on results, Thanks"

"Great people. Great customer service"

"Heather took care of every question and was very helpful in finding the proper insurance for our lake property."

"I wish that I would have switched insurance companies sooner ! Marcia Hardy is the best and she saved me a lot of money ! State Farm Insurance is the way to go ! All the ladies in this office are so kind and welcoming !"

"Heather is great and has saved me so much!!!!"

"Awesome, got it all done in a few hours. Thanks!"

"John and Heather were great assisting me."

"Great Company, super agent is Heather!"

"Very helpful"

"My wife and I met with Marcia Hardy about our policies today because we had a few questions. She was very friendly and most of all extremely helpful. She answered all of our questions and saved us a lot of money on our car insurance without losing coverage that we needed. We have been with State Farm for a lot of years but we have only been using this agency for 5 years now. If you want a group that cares about you, I would highly recommend this agency."

"Love this agents office !
Tammy is awesome!"

"I love this office,the ladies and gentlemen here are so nice and professional, especially Tammy who I love like family"

"I've had my insurances with this office for years and they are great to deal with, especially Tammy. She has the most wonderful smile and is very helpful !!! Thank you."

"Highly recommend this office, especially Tammy's smiling face!!"

"Love this team!!!!!!!!!!!!"

"I met with Tammy Smallwood bundled my homeowners and my car insurance and save me over $500 great folks to work with an adult all to you like family"

"My daughter was having an issue and problem with her car repairs and rental with the insurance company at fault. So I went to gain knowledge and advice from my insurance agent, State Farm. Mike and Kim were so helpful in this matter."

"Friendly staff! Here to help!"

"I have to say that I remember when Kim started out in Westminster back in the 1980s. Over the years she became a big part of my family. Watching both my girls grow up which now also has her as their insurance agent. Keep up the fantastic Work.!!!
Tammy R Alexander"

"Marcy Hardy is the best! Whenever I’ve had an issue she has been there for me through the entire process!"